Refund policy

Returns and exchanges

We accept returns and exchanges within 30 days of delivery. Every blanket is printed to order, so please contact us before sending anything back: email info@specialtstore.com with your order number and we will reply with return instructions.

To be eligible, the blanket must be unused, unwashed and in its original condition. Return shipping is paid by the customer unless the return is due to our mistake.

Damaged, defective or wrong items

If your blanket arrives damaged, misprinted or defective, or is not the design or material you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including shipping, and you will not need to send the blanket back.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds go back to your original payment method within 10 business days; your bank may take a few more days to post it. Original shipping charges are not refunded on change-of-mind returns.

Cancellations and changes

Production starts quickly, so you can cancel or change an order within 24 hours of placing it. After that your blanket may already be printed, but contact us and we will do our best.